2024, Vol. 6, Issue 1, Part B

In today's competitive healthcare landscape, patient satisfaction plays a crucial role. It influences the retention of both new and existing patients, impacting the long-term sustainability of hospitals. Client or patient’s satisfaction with health care is important for various reasons. The main objective of the study was. To assess the level of patient satisfaction with nursing care. To identify the relationship of level of patent satisfaction with nursing care with selected demographic variables. In the present study, Descriptive research approach is used to assess the patient level of satisfaction with hospital services in Guwahati Medical College Hospital, Assam. The study was conducted in Guwahati medical College Hospital of Assam. (Surgical ward, Medical ward, Maternity Ward and Orthopedics ward) In this study, population was consisted of all the patients with admitted in selected hospital of Assam. Sample size was 520. The convenient sampling technique was adopted for the present study. Patient Satisfaction with Nursing Care Level 26% were highly satisfied, 52% were moderately satisfied and 22% were uncertain. The level of Nursing Care Patient satisfaction Moop0iean and SD is 139.02±14.10. Patient satisfaction with nursing care Level was significantly associated with Age, χ2(8, 520)=24.18, P=.002, Gender, χ2(2,520)=18.82, p<.001, Marital status, χ2(6, 520)=29.05, p<.001, Religion χ2(6,520)=22.02, P=.001, Occupation, χ2(8, 520)=26.85, P=.001, Type of family, χ2(4,520)=22.63, p<.001, Family income per month, χ2(8,520)=28.48, p<.001, Name of ward,χ2(6,520)=233.49, p<.001, Duration of Hospital stay, χ2(4, 520)=94.88, p<.001. However, Patient satisfaction with nursing care Level was insignificantly associated with Residence, χ2 (2,520)=4.17, P=.124, Educational status, χ2(10,520)=14.35, P=.158, Mode of hospitalization, χ2(4,520)=3.74, P=.442.